Lomond Home &
Pet Care
Terms, Conditions and Guidelines (General)
Acceptance of the
services of Lomond Home & Pet Care is deemed acceptance of our terms,
conditions and guidelines and an agreement to pay our charges promptly.
Lomond Home &
Pet Care is a home and pet care service. LH&PC makes no claims to offer
veterinary services and any veterinary/medical concerns will be referred to the
veterinarian of the client's choice. Where appropriate all pets must have a
veterinarian and be currently vaccinated.
LH&PC have
public liability insurance (£2,000,000) and maintain a policy of complete
honesty and integrity. We hold animal, client and personal safety as top
priority and honour confidentiality for both clients and company.
LH&PC reserve
the right to deny service or terminate service because of safety concerns,
financial concerns or inappropriate or uncomfortable conditions.
LH&PC will
not normally accept shared responsibility with a second party for home/animal care.
Visitors will not be allowed access to the home unless specific permission has
been given by the client.
Cats will be
visited at least once daily.
It shall be the
responsibility of the client to provide all food, medication and other
facilities necessary for the comfort and well being of their pet(s).
LH&PC will
not accept third party bookings. Interviews must be conducted with home/pet
owner.
LH&PC will
not accept clients involved in acrimonious divorce proceedings, the client
lives in a dangerous area or the client is outside the service area.
Cats must stay
indoors unless restrained by a lead or they regularly use a cat flap.
Pets will not be
allowed to roam or allowed off leash, while out of doors, without the owners
permission.
LH&PC will
not accept time specific calls, as we cannot guarantee specific times
accurately. A two-hour window is acceptable. Once a day calls are usually made
about the same time each day.
LH&PC will care
for your pets, check home security, water indoor plants, put out refuse bins,
and take in mail as part of our regular home/pet care service.
Unless I indicate otherwise, I give LHPC permission to photograph my pet(s) and use said photograph(s) for advertising/business related purposes.
If your pet is being boarded with LH&PC, it is our aim to have only dog(s) fom a single houshold at any time but there may be circumstances where an overlap may occur eg when owners have suffered a delay in their return home from holiday
LH&PC will
not care for acutely ill animals or those with uncontrolled medical conditions
such as epilepsy. We will not accept biting or aggressive animals and will not
walk dogs which are unruly or untrained or that choke themselves on their lead.
Business hours are
LH&PC will
make very effort to safeguard the security of your property and ensure the well
being of your pet however we will not be held liable for any theft or damage to
your property or injury/illness to your pet unless we can be shown to be
negligent. Clients will be held
responsible for any damage caused by their pet(s) to the property of LHPC. This
includes property belonging to the proprietor and carers acting on behalf of
LHPC.
Illness/adverse
weather conditions may result in curtailment or cancellation of our services at
short notice.
It is agreed that
it is the clients responsibility to adequately insure the property and its
contents and any pets and livestock with a reputable insurance company and that
such insurance shall continue for the duration of this agreement. It is also
agreed that the client will inform the insurance company that LHPC will be
caring for their house/pets in their absence and has arranged to extend the
policy to cover losses incurred whilst visits are being made. We will not be held liable for any damage or injury
caused by your pet
We reserve the
right to either a) impose supplementary charges and/or b) terminate this
agreement immediately without any liability on our part if a) there is material
change in the nature of the assignment which could not have been reasonably
foreseen by either party or b) the assignment does not match the clients
original description and necessitates more time, responsibilities on the part
of LH&PC.
We accept cash or
cheque only.
Cancellation
charges may be imposed when an assignment is cancelled.
NB. Where applicable
no assignment will be accepted by LHPC until a home visit has been carried out
and arrangements/conditions are to the satisfaction of both client and LHPC.
In all cases the
client should be aware that the assignment should only be regarded as confirmed
when they have been notified, in writing, by LHPC that it has been
accepted.
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